Terms of Service

WellPraised helps you ask your customers for reviews by WhatsApp and SMS, and shows you the results in a dashboard.

How we handle personal data is explained in our Privacy Policy. For the customer details you upload, you are responsible for having permission to contact them, and we process them only to send your review requests.

Only add customers who agreed to be contacted, and keep the opt-out we include in every message.

Never offer rewards, discounts or gifts in exchange for a review.

Never ask anyone to write a fake review, and never write reviews on behalf of a customer.

Follow Google's review policies and the laws of your country, including data protection and marketing rules.

Ask every customer who agreed to be contacted, not only those you expect to be happy.

Your 30-day pilot is free. We'll contact you about payment before it ends. You can upgrade to the Starter plan at any time.

The Starter plan costs $39 per month plus any applicable taxes, charged from the date you upgrade unless your plan includes a trial period.

Payments are processed by Creem, our merchant of record, and its terms apply to the payment.

You can see the trial end date and upgrade from your billing page at any time.

You can cancel from your billing page in two clicks. Your plan stays active until the end of the trial or the period you have already paid for.

Do not use WellPraised to send spam or messages to people who did not agree to be contacted.

Do not try to manipulate ratings, remove reviews from a platform, or misrepresent our service.

Do not resell or copy the service without our written permission.

WellPraised does not write, buy, sell, or filter reviews. Every customer receives the same Google review link.

We work hard to keep WellPraised available and messages delivered, but delivery depends on WhatsApp, mobile networks and Google.

We cannot promise a particular number of reviews or a particular rating. Reviews belong to your customers and to the platform they post on.

Starter includes reasonable message volumes for a single business. We may contact you if your usage is much higher than normal.

To the extent the law allows, our liability is limited to the fees you paid us in the three months before the event.

We are not liable for lost profit, lost customers or reputational loss.

You can close your account at any time from your billing page.

We may close an account that breaks these terms, after telling you why.

We will tell you by email at least 14 days before a significant change takes effect.

Questions about these terms? Write to us and we will answer within one business day.